Privacy Policy

Effective Date: January 26, 2026
Last Updated: January 26, 2026

1. Introduction

Welcome to UTECH. We are committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or purchase our industrial engineering products and services.

We adhere strictly to the regulations set forth by the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL), ensuring transparency and security in all our data practices.

2. Who We Are

  • Company Name: UTECH
  • Headquarters: Jeddah, Saudi Arabia
  • Website: https://utechksa.com
  • Contact Email: contact@utechksa.com

3. Data We Collect

To provide our engineering solutions and fulfill orders efficiently, we may collect and process the following categories of personal data:

  • Identity Data: First name, last name, and company name.
  • Contact Data: Delivery address, national short address, billing address, email address, and mobile number.
  • Transaction Data: Details regarding payments to and from you, and other details of products (machinery, parts) you have purchased from us.
  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system used to access our store.
  • Usage Data: Information about how you use our website, products, and services.

4. How We Use Your Data

We collect your data strictly for legitimate business purposes as defined below:

  1. Order Fulfillment: To process your requisitions, manage payments, and deliver equipment to your facility.
  2. Communication: To send order confirmations, invoices, shipping updates, and technical support responses.
  3. Legal & Tax Compliance: To comply with ZATCA (Zakat, Tax and Customs Authority) electronic invoicing regulations and other Saudi commercial laws.
  4. Service Improvement: To analyze system performance and improve our digital catalog structure.
  5. Security: To prevent fraud and secure our platform against unauthorized access.

5. Payment Information Security

UTECH takes financial security seriously.

  • We do not store your credit card information on our servers.
  • All online transactions are processed through licensed and secure payment gateways (e.g., EdfaPay, Tabby, Tamara), which utilize SSL encryption and comply with the PCI-DSS (Payment Card Industry Data Security Standard).
  • For bank transfers, we only retain the proof of transfer for reconciliation purposes.

6. Data Sharing and Disclosure

We respect your privacy and do not sell your personal data to third parties. We only share data with trusted partners essential to our operations:

  • Logistics Providers: (e.g., SMSA, Aramex) strictly for the purpose of delivering your shipment.
  • Payment Processors: To authorize and verify financial transactions.
  • Government Authorities: If required by law, court order, or to comply with tax auditing requirements in the Kingdom of Saudi Arabia.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

  • Tax Records: Invoices and transaction data are retained for the period required by Saudi Tax Law (typically 5-10 years).
  • Inactive Accounts: User accounts with no activity for an extended period may be anonymized or deleted.

8. Your Rights (Under Saudi PDPL)

Under the Personal Data Protection Law of Saudi Arabia, you have the following rights regarding your data:

  • Right to Be Informed: You have the right to know how your data is being used (as outlined in this policy).
  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Correction: You may request that we correct any incomplete or inaccurate data (e.g., updating your phone number or National Address).
  • Right to Destruction: You may request that we delete your personal data when it is no longer necessary for the purpose for which it was collected, subject to legal record-keeping obligations.
  • Right to Withdraw Consent: Where we rely on consent to process your data, you may withdraw that consent at any time.

9. Cookies Policy

Our website uses cookies to enhance your browsing experience.

  • Essential Cookies: Required for the operation of the checkout and cart functions.
  • Analytical Cookies: Help us understand visitor traffic patterns (e.g., Google Analytics).
  • You can choose to disable cookies through your browser settings, though this may affect the functionality of the checkout process.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact our Data Protection Officer at:

  • Email: contact@utechksa.com
  • Phone: +966 55 55 5555
  • Address: Jeddah, Saudi Arabia